SUSTAINABILITY ACCESSIBLE FOR ALL

 At Synertium, we are committed to providing high-quality consulting services. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below.

Clients may request a refund within 14 days from the date of service purchase or contract signing, whichever is earlier. Beyond this period, refunds will not be processed.

Refunds are applicable only for services that have not been fully rendered or where there has been a demonstrable failure in service delivery. Refunds will not be granted for services that have been fully utilized, completed, or accepted by the client.

Refunds may be considered under the following circumstances:

• The service provided does not align with the agreed-upon scope.
• The client did not receive the service due to an error on our part.
• There was a breach of contract or a failure to deliver the expected service as outlined in the agreement.
• The client cancels the service within the eligible refund period.

Refunds will not be issued for:

• A change of mind after service delivery has begun.
• Services completed per the agreed-upon contract.
• Delays caused by the client’s failure to provide necessary information or feedback.

To initiate a refund request, clients must:

• Submit a written request via email to dev@synertium.com within the eligible refund period.
• Provide a detailed explanation of the reason for the refund request.
• Attach any supporting documents or evidence where applicable.

Our team will review the request within 5 business days and provide an update on the next steps.

• Approved refunds will be processed within 10 business days from the date of approval.
• Refunds will be issued using the original payment method unless otherwise agreed upon.
• Any transaction fees incurred during payment processing may be deducted from the refund amount.

For refund requests or further inquiries, please contact us at: dev@synertium.com