Our Policies

Last updated: October 20, 2025   

At Synertium, we’re committed to offering high-quality consulting services. We understand that sometimes things don’t go as planned, so here’s how we handle refund requests in a simple and transparent way.
 

This policy applies exclusively to consulting and advisory services provided directly by Synertium. It does not cover third-party services, products purchased through partners or other platforms.
 

Eligibility for Refund
You may request a refund within 10 days of your service purchase or contract signing, whichever comes first. Requests made after this period can’t be processed.
 

Service Completion Status
Refunds apply only to services that haven’t been fully delivered or when a clear issue in service delivery has occurred. Refunds aren’t available for services that have been fully completed, used, or officially approved by the client.
 

Acceptable Reasons for Refund
Refunds may be granted in the following cases:

• The service provided doesn’t match the agreed-upon scope.
• You didn’t receive the service because of an error on our part.
• There was a breach of contract or a failure to deliver what was agreed.
• You cancel the service within the eligible refund period.

Refunds can’t be offered for:

• A change of mind once the service has begun.
• Services completed as agreed in the contract.
• Delays caused by missing information or feedback from your side.

Refund Request Process
To request a refund, simply:

• Send us an email at dev@synertium.comwithin the refund period.
• Include a short explanation of why you’re requesting a refund.
• Attach any documents or details that might help us understand the situation.

We’ll review your request within 5 business days and get back to you with next steps. If needed, we might ask for a bit more information to make sure your request is handled fairly.
 

Refund Processing
If your refund is approved, we’ll process it within 10 to 30 business days from the approval date. Refunds are issued using the original payment method unless another arrangement is made. Any transaction or processing fees may be deducted from the refund amount. Once confirmed, all refund decisions are final.
 

Contact
If you have any questions or further inquiries, just contact us at dev@synertium.com.

Last updated: October 20, 2025   

Synertium respects the privacy of its users and is committed to protecting the personal information you share with us when interacting with our website and services. This policy outlines the collection, use, disclosure, retention, and protection of your personal information in compliance with Québec’s Law 25 and applicable Canadian privacy laws.
 

1. Scope of this Policy 

This policy applies to our website, online forms, communications, and all of our professional services. 

2. Privacy Officer 

Synertium has appointed a Privacy Officer who can be contacted for any questions, access requests, corrections, withdrawal of consent, or complaints. 

Name: Marc-André Bélisle
Email: dev@synertium.com
Address: 3235 Avenue De La Gare, Mascouche, Quebec, J7K 3C1, Canada 

3. Personal Information We Collect 

Depending on the context, we may collect the following categories of information: 

• Contact details: name, job title, organization, phone number, email, postal address. 
• Submitted content: messages, inquiries, preferences, survey or form responses. 
• Navigation data: IP address, device and browser type, pages visited, session duration, traffic source. 
• Cookies and similar technologies: session identifiers, preferences, analytics metrics, and, if applicable, advertising parameters. 
• Contractual data: information required for service delivery (e.g., business billing details). 

4. Purpose of Use 

We use your personal information to: 

• Provide and improve our services (consulting, training, deliverables, customer support). 
• Communicate with you (responses, newsletters, invitations, important notices). 
• Measure and analyze website performance and communication effectiveness. 
• Fulfill legal or contractual obligations, prevent fraud, and ensure system security. 
• With your consent, customize our content and marketing communications. 

5. Legal Basis and Consent 

Under Law 25, we process personal information when: 

• You have provided consent (e.g., by submitting a form or accepting non-essential cookies). 
• Processing is necessary to deliver a service you have requested. 
• We are legally authorized or required to do so. 
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You may withdraw your consent at any time; however, this may limit your access to certain website features or services. 

6. Cookies and Similar Technologies 

We use a cookie consent banner to manage non-essential cookies.

Types of cookies: 

• Functional: required for website operation. 
• Analytics: used for performance and audience statistics. 
• Marketing/retargeting: used to measure and optimize campaigns (if applicable). 
• 
  

You may adjust your preferences via the banner or your browser. For more details, see our Cookie Policy. 

7. Sharing with Third Parties 

We only share personal data with trusted service providers assisting us in delivering our services (e.g., hosting, web security, collaboration tools, newsletters, analytics). These providers are bound by strict confidentiality agreements. 

Our ecosystem may include: web hosting platforms, productivity suites (e.g., Microsoft 365), and analytics tools (e.g., Google Analytics, if enabled). Some providers may store or process data outside Québec or Canada. In such cases, we assess and contractually safeguard these transfers to ensure comparable protection levels. 

We may also disclose personal information if required by law (e.g., court order, governmental request) or to protect our rights.

Transfers outside Québec/Canada.
Some service providers may store or process data outside Québec or Canada. In such cases, we assess the risks related to the location of the data storage and implement contractual safeguards to ensure a comparable level of protection. 

8. Security Measures 

We implement organizational, technical, and physical safeguards appropriate to data sensitivity, including: 

• Access controls and restricted permissions; 
• Encryption in transit and, when applicable, at rest; 
• Logging, secure backups, and security updates; 
• Staff training and internal data-handling procedures. 

While no method is entirely risk-free, we continuously improve our practices. 

9. Retention and Destruction 

We retain personal information only as long as necessary to fulfill the purposes described above and to meet legal, fiscal, or contractual obligations. Once no longer required, data is securely destroyed or anonymized. 

10. Your Rights (Law 25) 

You have the following rights, subject to legal limitations: 

• Access to your personal information; 
• Correction of inaccurate, incomplete, or ambiguous information; 
• Withdrawal of consent for certain processing activities; 
• Objection to specific uses, including marketing; 
• Data portability, when applicable; 
• Right to erasure or de-indexing, under specific legal conditions. 

To exercise your rights, contact the Privacy Officer listed in section 2. 

11. Automated Decision-Making 

We do not use automated decision-making that produces legal effects without human intervention. Should this change, we will provide notice and explain the logic involved and your rights. 

12. Third-Party Links 

Our website may contain links to third-party sites. Their privacy practices are independent from ours; we encourage you to review their policies before sharing personal data. 

13. Complaints and Recourse 

If you believe your privacy rights have been violated, you may first contact our Privacy Officer (section 2). You may also file a complaint with the Commission d’accès à l’information du Québec (CAI). 

Website:  https://www.cai.gouv.qc.ca/english 

14. Policy Updates 

We may update this policy to reflect changes in our practices or legal obligations. The date at the top indicates the latest update. 

15. Contact 

Synertium
Adresss: 3235 Avenue De La Gare, Mascouche, Quebec, J7K 3C1, Canada
Email (Privacy Officer): dev@synertium.com
Website: https://synertium.com 

Last updated: October 20, 2025   

At synertium.com, we use cookies to enhance your browsing experience and improve the website’s performance. This policy aims to clearly inform you about the types of cookies we use, their purposes, and your consent options.

1. What is a cookie?
A cookie is a small text file stored on your device when you visit a website. It collects certain information about your navigation to improve user experience or analyze website usage.

2. Types of cookies used on our website
We only use the following types of cookies: 

• Analytics cookies: These cookies help us measure site traffic, understand visitor behavior, and improve content (e.g., through Google Analytics). No personally identifiable data is collected. 
• Performance cookies: These cookies optimize the speed, functionality, and stability of the website. For example, they detect slow load times or errors. 
• Other cookies: These may include technical cookies or cookies related to embedded content (e.g., videos, interactive maps) that do not collect personal data. 

3. Consent
When you first visit our website, a banner appears to allow you to accept or refuse the use of cookies. You can change your choice at any time by clearing cookies in your browser settings.

4. Managing cookies
You can configure your browser to block certain cookies or alert you when cookies are being placed. Please note that blocking cookies may affect your browsing experience.